Terms & Conditions

1.General provisions:

1.1. HUMDESCOM, hereinafter referred to as the "Seller", publishes a Public Offer for the implementation of Services posted on the Seller's official website.

1.2. This document is a public offer, and if the conditions set out below are accepted, the individual who accepts this offer will pay for the Seller's Services in accordance with the terms of this Agreement. Payment for the Service by the Buyer is an acceptance of the offer, which is considered equivalent to concluding a Contract on the terms set out in the offer.

1.3. Based on the above, carefully read the text of the public offer, and if you do not agree with any clause of the offer, you are invited to refuse to use the Services provided by the Seller.

1.4. In this offer, unless the context requires otherwise, the following terms have the following meanings:

  • "Offer" is a Seller's public offer addressed to any individual to conclude a contract with him on the existing terms contained in the Contract, including all its appendices.
  • "Buyer" is an individual who has concluded a Contract with the Seller on the terms contained in the Contract.
  • "Acceptance" means the Buyer's full and unconditional acceptance of the terms of the Contract.
  • "Service" is a list of assortment items presented on the official website.
  • "Order" – individual items from the assortment list of Services specified by the Buyer when making an application on the website or through the Operator.

2. Subject of the contract

2.1. The Seller sells the Service in accordance with the current price list published on the Seller's website at the time of sale, and the Buyer pays and accepts the Service in accordance with the terms of this Agreement.

2.2. This Agreement and its annexes are official documents of the Seller and an integral part of the offer.

3. Making an Order

3.1. The order of the Service is carried out by the Buyer through the Seller's website or Application.

3.2. When placing an order on the Seller's website, the Buyer undertakes to provide the following registration information about himself:

  • first name, last name,
  • email address.

3.3. The Buyer's acceptance of the terms of this Agreement is carried out by entering the relevant data by the Buyer when placing an Order. The buyer has the right to edit the registration information about himself. The Seller undertakes not to disclose the Buyer's data specified when placing an order on the website to persons who are not related to the execution of the Order.

3.4. The Seller is not responsible for the content and accuracy of the information provided by the Buyer when placing an Order.

3.5. The Buyer is responsible for the accuracy of the information provided when placing an Order.

3.6. Payment by the Buyer for an Order made independently on the website means the Buyer's consent to the terms of this Agreement. The day of payment of the Order is the date of conclusion of the Contract between the Seller and the Buyer.

3.7. Before placing an order, as well as before paying for it, the Buyer has the right to familiarize himself with the demo version of the purchased service.

4. Terms of Order execution

4.1. The Order execution period depends on the type of Service and the time required to process the Order. In exceptional cases, the deadline for the execution of the Order can be agreed with the Buyer individually, depending on the type of Services provided. If it is impossible to provide Services to Sellers, including for reasons beyond the latter's control, the Seller has the right to cancel the specified Service from the Buyer's Order. The Seller undertakes to notify the Buyer of the change in his Order via e-mail.

4.2. The order is considered completed at the time of activation of the service in the personal account, or immediately after payment, if the data for activation of the service is entered when placing the order.

4.3. If the Buyer provides false information necessary for the provision of the service, the Seller is not responsible for improper execution of the Order.

4.4. In case of improper execution of the Order due to the fault of the Seller, the re-sale of the Order is carried out free of charge.

5. Order Payment

5.1. Payment for the executed Order is made by bank transfer, by means of payment by bank card or electronic money on the Internet acquiring site to which the Seller is connected.

5.2. The prices for Services indicated on the Seller's website may be changed by the Seller unilaterally without notifying the Buyer. The prices for the ordered services do not change.

5.3. Funds are accepted by cashless payment.

5.4. If the Buyer does not pay for the order after its execution within 7 (seven) calendar days, the order is considered canceled.

6. Order Refund

6.1. The Buyer has the right to refuse the ordered Service at any time before the Order is executed.

6.2. The Buyer does not have the right to refuse a paid Order (or part of it) of proper quality having individually defined properties.

6.3. If the Service is provided of inadequate quality, the Buyer undertakes to contact the Seller as soon as possible.

6.4. The amount paid by the Buyer for the Service of inadequate quality is subject to refund to the Buyer within 10 calendar days from the date of submission of the relevant claim. If the Service was paid through an electronic payment system, the refund is made to the Buyer's electronic account within 5 working days.

6.5. The rave card transcript report is an electronic book in PDF format and belongs to the category of non-periodic publications (books, brochures, albums, cartographic and sheet music editions, sheet music editions, calendars, booklets, editions) reproduced on technical media.

6.6. A refund is possible only in the absence of the fact of the provision of the service, that is, if the Buyer does not activate the Service in his personal account or when placing an order. In other cases, a refund for an unproven Service is not possible.

6.7. The refund of the cost of the Service is made no later than 10 (ten) days from the date of submission of the relevant request by the Buyer.

6.8. The Buyer must provide the return request to the Seller either electronically by mail info@humdes.com.

7. Copyright

7.1. All text information and graphic images posted on the Seller's website are the property of the Seller and/or its suppliers.

8. Rights, duties and responsibilities

8.1. The Seller is not responsible for improper use of the Services ordered by the Buyer on the website.

8.2. The Seller has the right to transfer its rights and obligations to fulfill Orders to third parties.

8.3. The Buyer has the right to send all claims for improper execution of the order to the e-mail address info@humdes.com. All received information is processed as soon as possible.